Levels of Support
Professional and friendly help
At GoFreeserve we believe that first class customer service is the key to our success. We offer all our hosting clients fast quality support to get any questions or issues resolved ASAP!
KnowledgeBaseThe KnowledgeBase is a searchable library of useful information and solutions to issues you might have with your account. Organised into different categories, the aim is to help you answer questions quickly and easily by yourself. This area is regularly updated.
Video TutorialsOften the best way to learn is to watch! Our videos offer practical information and show you how to use the powerful functionality of your control panel. They are designed with all user levels in mind and guide you through the user interface with each video addressing just one aspect.
Pre Sign Up Q & A'sCreated by GoFreeserve as well as using visitor enquires to address details that often get overlooked. If you are unable to find what you are looking for, please contact us and we will get back to you within a few hours.
Ticketing SystemIf you haven't found the answer to your question in the KnowledgeBase we suggest that you use the ticketing system to contact the support team. You can contact support from your control panel who will then look to resolve any issues that you may be having.
Reporting AbuseIf you would like to make a report about someone violating our Terms and Conditions of Service you must fill out the form linked from here. Abuse complaints made in any other fashion will not be investigated.
Contacting UsIf you wish to contact GoFreeserve with an enquiry or if your a customer unable to log into your control panel, then please do so by clicking here. Customers without account login problems will get a quicker response using the ticketing system.
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